http://wildfire-ent.com/billing/announcements.php Tue, 17 Jun 2008 23:05:49 EDT http://wildfire-ent.com/billing/announcements.php?id=3 Wed, 18 Jun 2008 00:00:00 EDT Our office will be closed the entire day of June 18th, 2008.  Our entire staff will be in New York attending a Web Seminar. However, we will be monitoring our company's website online "Ticket Support" help center at http://wildfire-ent.com/contact-us-tickets.htm "remotely" for emergencies, potential issues, problems, help needed, billing, etc... and we will also of course be monitoring our server(s) status(s), etc... to make sure that everything stays up and running smoothly for you while we are away! If you do need help or have a question, please go to our online ticket ceter http://wildfire-ent.com/contact-us-tickets.htm and fill-out a support ticket and then submit it to us.  We will reply back to you ASAP! We will not be checking our office telephone messages whatsoever, so please do not call us and leave a voice message, but please feel free to e-mail us via support ticket.  If you do need to talk to us by telephone, please call us this coming Thursday morning.  Thank you all and have a great week. Best Regards, Jim Bangert, Owner Wildfire Enterprises - www.wildfire-ent.com NJ Shore Guide - www.shore-guide.com P.O. Box 551 Forked River, NJ 08731 Tel/Fax (609) 971-3511 E-Mail support@wildfire-ent.com http://wildfire-ent.com/billing/announcements.php?id=2 Thu, 27 Mar 2008 00:00:00 EDT Our office will be closed from Friday morning, March 28th, until this coming Monday morning, March 31st.  Our staff will be out in York, PA, attending a Web Seminar. We will be monitoring our company's online "Ticket Support" help center at http://www.wildfire-ent.com/services-sub.htm "remotely" for emergencies, potential issues, problems, help needed, etc... and we will of coarse be also monitoring our server(s) status(s), etc... to make sure that everything stays running smoothly for you. If you need help, please goto our online ticket ceter http://www.wildfire-ent.com/services-sub.htm and fill-out a support ticket and submit it to us.  We will reply back to you within a 24 hour period. We will not be checking office telephone messages, so please do not call us and try to leave a voice message, but please feel free to e-mail us via support ticket.  If you do need to talk to us by telephone, please call us this coming Monday morning.  Thank you all and have a great weekend. Best Regards, Jim Bangert Wildfire Enterprises - www.wildfire-ent.com NJ Shore Guide - www.shore-guide.com P.O. Box 551 Forked River, NJ 08731 Tel/Fax (609) 971-3511 E-Mail support@wildfire-ent.com http://wildfire-ent.com/billing/announcements.php?id=1 Mon, 10 Mar 2008 00:00:00 EDT Wildfire Enterprises and NJ Shore Guide proudly announce the completion of our new online billing and support solutions system, integrated into our company website. This system works automatically with our web servers, as well as with our NJ Shore Guide advertising subscriptions and all other services. After experiencing substantial company growth over the last seven years and recognizing that the majority of our clients were paying by credit card or bank check card to our company PayPal account, we have now implemented a new secure credit card payment gateway, using Quantum Payment Gateway. In addition, we have also implemented a new billing system, online support system and a secure client portal. This new system will now automate all of our billing needs in real-time, instead of our outdated paper bookkeeping methods. Our new online real-time system is super secure, safe, fast and best of all convenient for both our clients and our business.   Please note that this new system reviews expiration dates for your upcoming renewals for web hosting and NJ Shore Guide website advertising subscriptions. So please make sure that you process your payment before the actual due date, otherwise this system will automatically suspend your existing account; past due hosting accounts will be automatically terminated after thirty days. A $50.00 reactivation fee will apply to all hosting accounts.    We'd also like to let you know that as of April 1st, 2008, we will no longer be accepting checks (personal or company) as a payment method. We will now be accepting Visa and MasterCard credit cards and yes, your bank's Visa check/debit card will also work just fine with our new billing system! If you don't have a business account check card attached to your account, they are easily obtained through your bank.   Our new secure client area portal will allow our clients to order or renew our products and services, including web hosting, SSL's, NJ Shore Guide website advertising, domain name registrations, and website programming hourly labor. The new system will also handle all client support needs, including tech support issues; we will no longer be accepting tech support questions via telephone (as of April 1st, 2008). We have now established an entire online support system and once logged in, you will be able to submit a trouble ticket to our tech support department.   All tech support issues or questions will be addressed within a 24 hour period, 7 days a week. Please, do not e-mail or telephone us directly with your tech support or help issues, as we will not be checking for these types of calls or e-mails after April 1st. We would like to thank you ahead of time for your patience and cooperation during this transitional period. These changes are designed to maximize convenience while maintaining the personal attention and customer service that you have come to expect from our company.   Need Support? Here at Wildfire Enterprises, we pride ourselves on providing high quality and efficient technical support to all our users. Support can be obtained in the following ways; Knowledgebase: Our knowledgebase contains answers to many frequently asked questions and problems. You should submit a support ticket when you are unable to find answers to your questions using our other resources, such as our online knowledgebase. If per chance you are overdue on your account, you may be required to reinstate your account before help can be provided.   Wildfire Online Client Area URL (For Billing, Support & Sales): http://www.wildfire-ent.com/billing - This is where you can login to your account and process payments, fill-out a support ticket, look at our knowledgebase and downloads, view your existing products and services with us, check our server status, view latest announcements, become an affiliate and much more.   Thank you for taking the time to read this latest announcement and of course, thank you for your continued business with Wildfire Enterprises and NJ Shore Guide.   If you have pre-sales, pre-billing, or pre-support questions, click here to contact us.  Best Regards, Jim Bangert, Owner Wildfire Enterprises www.wildfire-ent.com NJ Shore Guide www.shore-guide.com P.O. Box 551 Forked River, NJ 08731 Tel/Fax (609) 971-3511